You have 14 calendar days from the date you receive the product to return it. If you are not completely satisfied with your purchase, simply contact us to request a refund. Items must be unused , with tags attached, and in their original packaging .

The consumer will be responsible for return shipping costs if exercising their right of withdrawal. However, if the return is due to a damaged product, Mascotaries will cover the costs.

For more information, please see our Refund Policy .

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our payment process is secure and encrypted for your protection.

If you need to make changes or cancel your order, please contact us within 6 hours of placing it. Once the order has been processed, modifications may not be possible.

Yes, we ship to many countries worldwide, both within and outside the European Union. Shipping costs and delivery times for international orders are calculated at checkout.

Orders are typically processed within 1 to 2 business days . Shipping time varies depending on your location, but most customers receive their orders within 5 to 12 business days . You can also choose expedited shipping at checkout.

It should be noted that all shipping times shown on product pages are estimates and approximate .

Yes! We offer free shipping on all orders over €50. For orders under €50, standard shipping rates apply.

Of course! Once your order has been shipped, you will receive a tracking number by email. Use this number to track your package on our website or on the shipping company's website.

You can access the tracking here .