1. On what surfaces does the suction cup work? 🧲
The suction cup adheres best to smooth, non-porous surfaces such as tiles, glass, enameled bathtubs, or clean plastic surfaces. It is not recommended for rough walls, unvarnished wood, or surfaces with soap, grease, or dust.
2. Is it safe for my pet? 🐶🐱
Yes, it's designed to securely restrain small and medium-sized pets during bathing. Always use the quick-release buckle to release your pet afterward, and avoid overtightening the collar. Do not leave your pet unattended for extended periods.
3. What size pet does it support? 📏
This collar is designed for cats and small/medium-sized dogs. It is not recommended for large breeds or very strong animals that could strain the collar. If your pet is particularly large or energetic, please contact us and we will help you choose a suitable alternative.
4. How do I clean and maintain the suction cup? 🧼
Wash the suction cup with warm water and a little mild soap, rinse well, and let it air dry. Avoid harsh chemicals or alcohol that could damage the rubber. Store the accessory in a dry place to maintain its stickiness.
5. What do I do if the suction cup doesn't adhere properly? 🔧
First, clean and dry the surface; press the suction cup firmly, removing any air bubbles. If it still fails, try another smooth surface (glass or tile) or clean the suction cup of any dirt. If you believe it is a manufacturing defect, please contact our customer service to arrange a replacement or refund.
